Home / Workshops and Seminars / Effective Credit Control and Debt Recovery - 55th Run

Effective Credit Control and Debt Recovery - 55th Run

SDF Funding Available
SkillsFuture Credit Available

Debt collection plays an essential role in any business. All personnel - be they accounts receivables, credit control, sales & marketing staff or even business owners themselves - who are involved in debt collection must be trained to assess the chance of recovery within the first few minutes into the conversation with the debtor. More importantly, to preserve a good business relationship, they must be diplomatic, tactful and well-versed in psychological concepts. Legal action is often the last resort as it is not only costly but also time-consuming.

The Effective Credit Control & Debt Recovery workshop will impart skills to help companies minimise bad debts and improve profits through the use of a simple collection tool: the telephone. The workshop is case-based, interactive and highly practical.

Key Topics

Lowering your risk factors - Developing & maintaining a credit control process & system

  • The importance of having a credit control system
  • Causes of delinquency (external & internal factors) in receivables
  • Establishing policies
  • Examples of general collection policies

Knowing your legal rights - Understanding Singapore’s Courts civil claims procedures

  • Learn the different functions of the Small Claims Tribunal, State Courts & High Court
  • The process of a civil claim from the Writ of Summons right up to a winding-up/bankruptcy order

Attributes of an effective collections person - The different characteristics required to make a collections person effective

  • Different characteristics a collections person can adopt to be more effective during a collections encounter

Collection techniques - Simple, practical & effective techniques to adopt during a face-to-face or telephone collections call

  • “Taboo” words never to use during a collection call/visit
  • The art of being in control of a conversation

Understanding the various debtor profiles - Know the different types of delinquent debtors & how to deal with them

  • Identifying the different types of delinquent debtor profiles & how to manage them

Handling excuses & objections, gatekeepers etc. - How to tell the difference between an excuse or a real objection & how to counter them

  • “I’ve already sent out the cheque”; “The boss is not around to sign the cheque...” Learn how to differentiate between an excuse and a genuine objection to non-payment & how to counter them
  • How to get past receptionists, secretaries or personal assistants etc. who are a barrier to getting to the correct person
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Thursday, 18 Jul 2024

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01:00 AM - 09:00 AM

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CPE Hours


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Carlton Hotel, 76 Bras Basah Road, S(189558)

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$328 nett per participant (inclusive of course materials, certificate of participation, lunch, tea breaks & refreshments)

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Payment Methods

Cheque, bank transfer, PayNow Corporate or cash


Photo of Gregory Chua

Gregory Chua

Register Online or Download the Registration Form and email to

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Complete registration form below and submit.

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Look out for confirmation email with soft copy invoice.

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Remit payment by Paynow Corporate (UEN no. 200719590R), bank transfer, cheque or cash to TAKX Solutions Pte Ltd.

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Look out for reminder email closer to workshop date.

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* Upon receipt of registration, any cancellation must be confirmed in writing, and will be subject to a 10% administrative charge. If notice of cancellation is received less than 5 working days before the course date, or if participant fails to show, participants will be invoiced for the full fee. However, substitutes will be allowed. TAKX Solutions Pte Ltd reserves the right to cancel/postpone the event or change the venue/date/time of the workshop in view of unforeseen circumstances. By clicking SUBMIT, you agree to our collection, use and/or disclosure of your personal data to the extent necessary to process your request and provide you with this service.

Date: Thursday, 18 Jul 2024 1:00 AM - 9:00 AM
Venue: Carlton Hotel, 76 Bras Basah Road, S(189558)
Date: Thursday, 19 Sep 2024 1:00 AM - 9:00 AM
Venue: Carlton Hotel, 76 Bras Basah Road, S(189558)
Date: Thursday, 14 Nov 2024 1:00 AM - 9:00 AM
Venue: Carlton Hotel, 76 Bras Basah Road, S(189558)